The “bad actor” that T-Mobile blamed for the incident simply exploited a door that T-Mobile left open for some legitimate purposes, and used it to harvest data of millions of customers (who, themselves, were not hacked, despite CNN’s headline). The latest security incident generated headlines coloring the episode as an “attack,” leading many to believe that T-Mobile was on the receiving end of compromise similar in nature to what the phone company has faced over the last several years.ĪBC News wrote that T-Mobile was “breached by hackers,” while Red Ventures website CNET - which has faced some scrutiny for using robots to write stories - claimed T-Mobile got “hacked again.” USA Today characterized the incident as a “hack,” too, and CNN’s headline went so far as to state that the 37 million customers themselves were “hacked.”īut the latest security incident involving T-Mobile and its 37 million customers was not a hack in the conventional sense.
The incident, which involved a person or group accessing non-personal information of about 37 million customers, was compared to previous security breaches in which T-Mobile found itself the victim of several large-scale cyberattacks that resulted in serious, sensitive customer information leaked on the Internet, one that triggered at least two class action lawsuits against the company. (Photo courtesy T-Mobile US/Deutsche Telekom, Graphic by The Desk)Ī security breach involving T-Mobile generated a significant amount of media coverage last week after the wireless phone provider acknowledged the incident with a public statement. An engineer climbs a wireless network tower.
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